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How to change your Brightspeed Fiber account password
Forgot your password or worried about account security? We make it easy to reset your password in the app or on the website.
Remember: Your Brightspeed Fiber account username is the email address you used when you first set up service.
1. On the app log-in screen, look for the 'Forgot password' link under the 'Log In' button.
2. Tap the link and enter the email address you used to create your Brightspeed account.
3. We'll send you an email with a link to the password reset page on the website.
4. Enter a new password on the 'Change your Password' screen, following the rules shown there, and tap the 'Change Password' button.
5. Your new password will be saved and you'll be signed in to your Brightspeed account automatically.
1. From the account sign-in page, click the 'Forgot password?' link.
2. Enter your username, which is the email address you used when you first created your Brightspeed account.
3. Once you click 'Continue', you'll get a notice to check your email.
4. From the email, click the link to 'Reset account password'. This link will expire after 24 hours, so if you don't complete the reset in that time, you'll need to start again.
5. Enter a new password, following the rules shown there, and tap the 'Set password' button.
6. Your new password will be saved and you'll be signed in to your Brightspeed account automatically.
Manage your account preferences and billing information through the app
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Manage your account preferences and billing information online.
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